American Eagle Outfitters — Clothing Store in Halton Hills

Reviews of American Eagle Outfitters

• Sarah

  Added 2015.12.13

  Fair prices! helpful, friendly staff.
• Benjamin

  Added 2015.12.09

  Nice place to visit. They have enough varieties and price is very reasonable.
• Jacob

  Added 2015.02.15

  I'm not even going to bother going back to the store at this point. I'll just post this for everyone else to see what quality service and products look like.
• Elias

  Added 2014.10.22

  So I escalated to the agents supervisor who then fought with me telling me that there is nothing they can do for me to fix this and that I'm out of pocket for the 3 pairs of pants. Before ending the call, I threatened to post this on social media because I'm angry by the lack of service and accountability here and the clear disregard for customer retention to which she told me "hold on let me call the store to see if there's anything they can do for you." She calls the store and comes back "so for the one pair of pants you have, the store will take another look at them and may choose to take them back and exchange them for a product which is the cheapest possible jeans that they can sell you off the clearance rack"... confused by this, I said "what if they don't have my size?" to which she replied "well if they don't, then they can't do anything for you either." and then she proceeded to belittle me saying this is "regular wear and tear" not a product defect issue.
• Vivian

  Added 2014.07.07

  American Eagle has the worst service. I bought 2 pairs of jeans and 1 chino pants shortly after Christmas 2016 (total 3 pairs of pants). Normally you would expect to get years out of your pants especially for brand name like AE... Within 2 months, The Chinos split in the ass... I threw them out thinking nothing of it... a few months later, the 2nd pair of pants (one of the jeans) had the same issue. I contacted American Eagle via email and they asked me for pictures of the issue and the tags... I sent this info to them and got a "sorry, we can't help you, go to the store" response... To which I just got frustrated and told them I wouldn't be shopping from them anymore because I didn't think it was right for them to pass the buck to the store when I contacted them via email for help.
• Kinsley

  Added 2014.01.16

  I think the quality has went down at these stores, and the sizes are off. I'm a XXS, and the sizes are kind of big here. Even for a tiny person lol!
• Jason

  Added 2013.11.04

  I don't really care for the store but my teens like it. Great selection of clothing
• Greyson

  Added 2013.07.30

  Clearly that wasn't an appropriate solution because it means 1. I'm paying out of pocket to send this to them and 2. Nobody is obligated to get back to me regarding the issue or to refund me. and 3. they are totally disregarding the problems I had with the previous 2 pairs of pants purchased at the same time, one of which I had already sent proof to them via email in July.
• Grayson

  Added 2013.05.14

  Now, almost a year since I made the purchase, the 3rd pair of pants is showing it's ready to rip in the crotch. I took them into the store and said "Look, I don't know if you can help me but look at these... is there anything you can do for me?" They told me to call a 1-800 number and so I did as soon as I left the store. The 1-800 number went to voice mail so I left a message and a week later, no call back. I called again today and after waiting 30 minutes to speak to a representative, the rep barely collected any information about my issue before telling me the only option was to ship the pants I have to their corporate office and someone may or may not get back to me to refund me and for the 2 pairs which I no longer have, there's nothing they can do.